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STORE POLICY
SHIPPING POLICY
DiamondFlutters is not responsible for lost or stolen packages.
REFUND/EXCHANGE POLICY
ALL SALES ARE FINAL. DiamondFlutters does not provide refunds for orders that are successfully processed and shipped.
LOCAL PICKUP POLICY
Orders for pickup are to be placed through the website only. Orders can be picked up during regular business hours.
MONDAY - FRIDAY 9am-5pm
FREQUENTLY ASKED QUESTIONS
Q: How long does shipping take?
A: Orders are packed and shipped within 3-5 business days from the order date.
Business days do not include holidays, weekends, or personal holidays.
Q: I placed an order but did not receive the confirmation email in my inbox.
Why not?
A: Sometimes, our emails are sent to spam/junk folders instead of your regular
inbox. If you did not receive an email to your inbox, please check your spam/junk
folder. If it is not located in spam or junk, please email us to resend your
confirmation.
Q: Why is my package arriving later than originally expected?
A: After orders are prepared by us, they are then given to the carrier (I.e., UPS,
USPS, DHL) for delivery. We do not control delivery times as this is the
responsibility of the carrier. If you are having delayed delivery times or any issues
with delivery, please contact the carrier with your tracking number for more
clarification.
Q: Are all sales final?
A: Yes, all sales are final. Items cannot be returned, exchanged or refunded once
they have been delivered. If we have sent you the wrong order or missed any items
in your order then refunds, exchanges or returns are available.
Q: I ordered the wrong tray, but my order has not shipped yet. Can I change it?
A: Yes, if your order has not been shipped yet. Send us an email BEFORE your
order ships and we will change the product as long as it has the small value of the
original product.
Q: Do you offer wholesale or sell your vendors?
A: No, we do not offer wholesale, nor do we sell our vendors.
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